Terms of Service

Welcome to Health and Home! Please read these Terms of Service carefully before using our website or making a purchase. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these terms, you should not use our website or services.

1. General Information

Health and Home is an Australian-based online retailer specializing in incontinence and healthcare products. Our website provides information about our products and services, which can be purchased through our online store.

2. Account Creation

To make a purchase on our website, you may need to create an account. When creating an account, you agree to provide accurate and complete information and to update any details if they change. You are responsible for maintaining the confidentiality of your account information and for any activities under your account.

3. Orders and Payments

When you place an order, you are making an offer to purchase the products in your cart. All orders are subject to availability and acceptance. Health and Home reserves the right to refuse or cancel any order at its discretion.

  • Pricing: All prices listed on the website are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
  • Payment Methods: We accept payment via credit/debit card, PayPal, and other methods offered at checkout.
  • Order Confirmation: You will receive an order confirmation email once your order has been processed. This does not guarantee product availability.

4. Shipping and Delivery

Orders are dispatched via Sendle, and shipping times vary depending on your location. Please refer to our shipping page for detailed shipping information, including delivery timeframes, costs, and tracking details.

5. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, please review our returns policy for information on how to return items, request refunds, and exchange products.

  • Eligibility: Products must be unused, in their original packaging, and returned within the specified return period.
  • Refund Process: Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

6. Product Information

While we strive to ensure that all product descriptions, images, and prices are accurate, Health and Home cannot guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice.

7. Privacy and Security

At Health and Home, we are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. We use secure payment gateways and encryption to protect your payment and personal details.

8. Intellectual Property

All content on the Health and Home website, including but not limited to text, images, logos, and trademarks, are the property of Health and Home and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

Health and Home will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, any damages caused by errors, omissions, or interruptions in service.

10. Modifications to Terms of Service

Health and Home reserves the right to modify, update, or revise these Terms of Service at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon publication. It is your responsibility to review these terms periodically.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: hello@healthnhome.com.au

By using our website, you agree to the terms outlined above. Thank you for shopping with Health and Home!