1. What products do you offer?
We offer a wide range of incontinence products, including pads, nappies, underwear, and continence aids designed to support individuals in managing their health and living independently. Our products are suitable for all ages, genders, and abilities.
2. Do you accept NDIS funding?
Yes, we accept NDIS funding for eligible products. If you're an NDIS participant, we can assist you in selecting products covered under your plan. Please contact us to learn more about how we can help you with your NDIS needs.
3. How do I place an order?
Placing an order is easy! Simply browse our website, select the products you need, and proceed to checkout. You'll be able to review your order before confirming and submitting payment. If you need assistance at any point, our customer service team is here to help.
4. Can I track my order?
Currently, we do not offer order tracking. However, once your order is processed and shipped, you'll receive a confirmation email with estimated delivery details.
5. How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Delivery time depends on your location and the shipping method selected at checkout. You will receive an estimated delivery date once your order has been shipped.
6. What should I do if I received the wrong product?
If you’ve received an incorrect item, please contact our customer service team immediately. We will arrange a return and send you the correct product as quickly as possible.
7. How do I return or exchange a product?
If you’re not satisfied with your purchase, please refer to our Returns & Exchanges policy for instructions. You can initiate a return or exchange within a specified time frame as per our policy.
8. Are your products suitable for all ages and abilities?
Yes, we offer products designed for individuals of all ages, genders, and abilities. Whether you're shopping for yourself or a loved one, we have a wide selection to meet your needs.
9. Can I change or cancel my order after it’s been placed?
Once an order has been processed, we cannot guarantee changes or cancellations. However, if you contact us as soon as possible after placing your order, we will do our best to accommodate your request.