Shipping Policy

Shipping Information

At Health and Home, we aim to provide efficient and reliable shipping for all your orders. All orders are dispatched via Sendle, a trusted Australian courier service known for its reliable and environmentally friendly delivery options.

Shipping Timeframes

• Standard Shipping: Orders are processed within 1-2 business days. Delivery times vary based on your location, but you can generally expect your order to arrive within 3-7 business days.
• Express Shipping: For faster delivery, we offer express shipping options. Depending on your location, express orders will usually arrive within 1-3 business days.

Please note that these timeframes are estimates and can vary due to factors such as weather or logistical issues. Once your order has been dispatched, you will receive an email with tracking details.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery location. We offer competitive rates and strive to keep our shipping costs as low as possible for our customers.

Track Your Order

Once your order has been dispatched, you will receive an email confirmation with tracking details from Sendle. You can track the progress of your delivery directly on the Sendle website using the tracking number provided.

Shipping Locations

We currently ship to all locations within Australia. If you're located outside of Australia, please contact us directly to discuss potential shipping options.

Shipping Issues

If you encounter any issues with your order during shipping, such as delays or lost items, please contact our customer support team as soon as possible. We'll work with Sendle to resolve the issue and ensure your order reaches you.

Thank you for shopping with Health and Home! We’re here to provide you with the best incontinence and healthcare products and will do our best to ensure a smooth delivery experience.